Returns & Exchanges
At DERMOIA, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for most items in their original condition.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact and the RA number is clearly marked on the outside.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing